Privacy Policy
Rainbow EWER Security Incident Management System
01Privacy Policy Overview
Rainbow EWER is committed to protecting the privacy, confidentiality, and security of all users of the Rainbow EWER Security Incident Management System (“the Platform”).
This Privacy Policy explains:
- What information is collected
- Why the information is collected
- How the information is used
- How the information is stored and protected
- The rights and responsibilities of users
By accessing or using the Platform, users acknowledge and agree to the terms outlined in this Privacy Policy.
02Purpose of the Platform
The Rainbow EWER Security Incident Management System is designed to:
- Enable citizens to report emergencies and security incidents
- Support real-time response coordination
- Facilitate structured escalation of unresolved incidents
- Improve accountability and operational visibility across security agencies
The Platform is intended strictly for lawful security and emergency response purposes.
03Information We Collect
Personal Information
- Full name
- Phone number
- Device information
- Location data is collected
- User role and assigned location (for staff users)
Location Information
The Platform collects GPS location data during:
- Emergency alert activation
- Active incident tracking
- Field officer operations
Location tracking may continue temporarily during active incidents, even when the application is running in the background.
Incident Data
- Incident category
- Descriptions provided by users
- Time and location of incident
- Attached media or supporting information (if enabled)
Technical & Usage Data
- Login timestamps
- Device identifiers
- IP address
- Application activity logs
- Error reports and diagnostics
- Background location
- Precise location
- Real-time tracking
04How Information is Used
Collected information is used strictly for:
- Emergency response coordination
- Incident management and escalation
- Real-time operational monitoring
- Security investigations
- System administration and troubleshooting
- Performance improvement and analytics
Information collected will not be used for unrelated commercial purposes.
Location Tracking
- • Continuous location updates during emergencies
- • Used solely for response coordination
- • Background tracking while app is minimized
- Location access is essential for emergency operation.
Offline & SMS
- • Transmit information through SMS when offline
- • SMS contains coordinates and identifiers
- • Ensures alerts delivered in low-network areas
Location Data Collection & Background Access
Rainbow EWER collects and processes precise device location data, including background location access, for emergency response and incident tracking purposes.
When a user activates a panic alert or an active emergency incident is in progress, the application may continue to access and transmit the user’s location even when:
- the app is minimized
- the device screen is locked
- the app is in the background
This background location functionality is necessary to:
- Provide real-time tracking during emergencies
- Help security personnel locate affected users
- Coordinate emergency response operations
- Improve responder accuracy and safety
Location data is only used for security incident management, emergency response coordination, and operational monitoring within the Rainbow EWER system.
Users may disable location permissions through device settings; however, some emergency tracking features may not function properly without location access.
Data Retention
Retained for:
- • Incident investigation
- • Operational review
- • Legal compliance & Auditing
Security Measures
- • Encrypted communication
- • Authentication controls
- • Secure infrastructure
- • Continuous activity logging
User Responsibilities
- • No false or misleading alerts
- • No misuse of the Platform
- • No unauthorized access attempts
- • Lawful and legitimate usage only
Limitations
- • GPS accuracy varies by environment
- • SMS depends on network availability
- • Tracking stops on uninstall/shutdown
Acceptance of Policy
By using the Rainbow EWER system, users confirm they have read, understood, and consented to the data practices described.
Contact Information
Address
No. 1 Aliyu Makama Street, Jos, Plateau State, Nigeria
info@operationrainbowews.org
Phone
+234 9060 1000 10